Learning from people by giving them ways to express themselves, revealing critical and latent needs.
Plotting items according to personal significance. Essentially asking, “what’s on your radar?”
Quantifying feedback from a usability survey. System Usability Scale (SUS) The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring the usability. It consists of a 10 item questionnaire with five response options for respondents; from … Read More
Building empathy through firsthand experience.